DMCA Policy

UCN VPN is operated by UCNHUB LLC. We respect the intellectual property rights of others, we expect our users to do the same, and our Acceptable Use rules prohibit using the Service to infringe copyright.

This policy explains how to notify us of infringing material, how we respond, and how someone can dispute a removal. We follow the notice-and-takedown approach set out in the U.S. Digital Millennium Copyright Act, 17 U.S.C. § 512.

It is important to read the next section first. A VPN's role under the DMCA is not the same as a web host's, and that difference determines what any notice sent to us can actually achieve.

UCN VPN is a network service. Traffic passes through our servers in transit between your device and its destination and is not stored on the way. In the language of the DMCA, this is transitory digital network communications under 17 U.S.C. § 512(a) — the conduit safe harbour that applies to a carrier of data, rather than § 512(c), which applies to a provider storing material at a user's direction.

That distinction has a practical consequence: we do not host user content. There are no user files, uploads, pages, or shared links on our systems. When infringing material is reached through our network, the material itself lives somewhere else — on the website or service that is actually publishing it — and that is where a takedown notice can be effective.

• We store no copy of anything transmitted through the tunnel, so there is no copy for us to remove
• We do not select, modify, or control the material that passes through the network
• We do not monitor traffic, and § 512(m) imposes no obligation on us to do so
• Notices about material published elsewhere should go to the host of that material, or its registrar, where a removal can actually take effect

We are regularly asked to identify the subscriber behind one of our exit IP addresses at a particular date and time. We cannot, and this is worth stating plainly rather than leaving to correspondence.

UCN VPN operates a strict no-logs policy. We do not record connection timestamps, session durations, originating IP addresses, assigned IP addresses, destinations, or DNS queries. Our VPN servers run from volatile memory and retain no operational history. Each exit address is shared by many users simultaneously.

• There is no record mapping an exit IP address and timestamp to an account — not one we withhold, one that is never created
• We cannot confirm whether a particular account was connected at a particular time
• We cannot forward a notice to an individual user, because we cannot determine which user a notice concerns
• This applies equally to us, to rights holders, and to legal process — see our policy on legal requests

Send copyright complaints through either route below. Complaints sent to sales, or to an individual employee, may be delayed.

Contact form

ucnvpn.com/contact-us
Subject: Copyright notice

Email

contact@ucnvpn.com
Subject line: DMCA Takedown Notice

Postal address

UCNHUB LLC
254 Chapman Rd, Suite 101-B
Newark, DE 19702, United States

Acknowledgement

Within 5 business days

For material we host on ucnvpn.com, please include all of the following. These are the elements a takedown notice contains under § 512(c)(3), and a notice missing them may take longer to process or may need to be resubmitted.

1. 1A physical or electronic signature of the copyright owner, or of a person authorised to act on the owner's behalf
2. 2Identification of the copyrighted work you claim has been infringed — or, if multiple works are covered by a single notice, a representative list of them
3. 3Identification of the material you claim is infringing, with information reasonably sufficient for us to locate it — normally the full URL on ucnvpn.com
4. 4Your contact information: name, postal address, telephone number, and email address
5. 5A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law
6. 6A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on the owner's behalf

1. 1We acknowledge receipt of your notice, normally within 5 business days
2. 2We determine whether the material identified is hosted by us, or merely reached through our network
3. 3Where we host it, we expeditiously remove or disable access to it and notify whoever posted it, forwarding a copy of the notice
4. 4Where we do not host it, we tell you so, and point you to the host or registrar where a takedown can take effect
5. 5We record valid notices for the purposes of our repeat infringer policy
6. 6If we receive a valid counter-notification, we forward it to you and may restore the material as described below

If material you posted was removed or disabled and you believe that was a mistake, or that you hold the rights or a licence to use it, you may send us a counter-notification using the routes above. Please include all of the following, which are the elements set out in § 512(g)(3):

1. 1Your physical or electronic signature
2. 2Identification of the material that was removed, and the location at which it appeared before removal
3. 3A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification
4. 4Your name, postal address, and telephone number
5. 5A statement that you consent to the jurisdiction of the U.S. Federal District Court for the district in which your address is located — or, if your address is outside the United States, for any judicial district in which UCNHUB LLC may be found — and that you will accept service of process from the person who filed the original notice, or their agent

We have adopted and reasonably implement a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers. This is required of every safe harbour under § 512(i), including the conduit safe harbour.

Because we cannot attribute network traffic to an account, this policy operates on what we can actually establish: repeated valid notices concerning material we host, court findings, admissions, and breaches of our Acceptable Use rules that come to our attention through other means.

The DMCA covers copyright. Other complaints reach us by the same routes but are handled differently:

• Trademark — tell us the mark, the registration, and where it appears on our site
• Network abuse — reports of attacks, scanning, or spam originating from one of our exit addresses are investigated against our Acceptable Use rules; include full logs with timestamps and time zone
• Child sexual abuse material — report it to us immediately and to the relevant authorities; we act on these with the highest priority and report as required by law
• Defamation or privacy — these turn on facts and on law that varies by country; we generally require a court order before acting on material we host

This page describes our process. It is not legal advice, it does not expand or waive any right or defence available to us or to our users, and it does not create any obligation beyond what the law imposes.

Nothing here should be read as an admission that we are a service provider of any particular kind for any particular purpose, or as a waiver of the safe harbours available to us under 17 U.S.C. § 512.

We may update this policy as our services or the law change. The “Last updated” date at the top of this page always reflects the most recent revision.

For copyright complaints, counter-notifications, or questions about this policy:

Entity

UCNHUB LLC

Address

254 Chapman Rd, Suite 101-B
Newark, DE 19702, United States

Email

contact@ucnvpn.com

Support

ucnvpn.com/contact-us

Acknowledgement

Within 5 business days